Terms Of Service

Terms of Service

Last updated: 5 August 2026

OVERVIEW

This website is operated by NUO WELLNESS PTY, trading as NUO.

Throughout this website, the terms “NUO”, “we”, “us” and “our” refer to NUO WELLNESS PTY,, including its related entities where applicable. The entity responsible for your purchase will be identified on your order confirmation, invoice or payment receipt.

NUO offers this website, including all information, tools, products and services available through it, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced in them.

By visiting our website, creating an account, purchasing a product, starting a subscription or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers, vendors, merchants and contributors of content.

Please read these Terms carefully before accessing or using any part of our website. If you do not agree to these Terms, you must not access the website or use the Service.

Any new products, features, services or tools added to the website will also be subject to these Terms.

You can review the current version of these Terms at any time on this page. We may update these Terms by publishing a revised version on our website. Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the website after revised Terms become effective constitutes acceptance of those revised Terms, except where applicable law requires your express consent.

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that enables us to offer products and services to you.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, territory, province or country of residence.

If you permit a minor to access the website, you are responsible for supervising their use of the Service.

Our products must only be purchased or administered to a minor by, or with the informed permission and supervision of, the minor’s parent or legal guardian and subject to the product label and any advice from an appropriate healthcare professional.

You may not use our products or Service for any illegal, fraudulent or unauthorised purpose. In using the Service, you must comply with all laws applicable in your jurisdiction.

You must not transmit viruses, malware, worms or other destructive code.

A breach of these Terms may result in the suspension or termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or restrict service, cancel an account or decline an order where reasonably necessary, including where we suspect:

Fraudulent or unauthorised activity;
Commercial resale;
Abuse of a promotion or refund policy;
A breach of these Terms;
A threat to the security or operation of the Service; or
Conduct that is unlawful or harmful to NUO, our customers or a third party.

We will not exercise these rights in a manner that unlawfully discriminates against a person or removes rights available under applicable consumer law.

You understand that content you submit, excluding payment card information, may be transmitted across various networks and adjusted to meet technical requirements. Payment card information is encrypted during transmission through our payment providers.

You must not reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our prior written permission.

Headings are included for convenience and do not limit these Terms.

SECTION 3 — HEALTH AND SUPPLEMENT INFORMATION

NUO products are intended to support general health and wellbeing when used as directed.

Information provided through our website, advertisements, emails, product materials, social media channels or customer service is general information only. It is not medical advice and is not a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

NUO products are not intended to replace a varied and balanced diet, appropriate medical care or prescribed medication.

You should consult an appropriate healthcare professional before using a NUO product if you:

Are pregnant or breastfeeding;
Are under medical supervision;
Have an existing medical condition;
Have known allergies or sensitivities;
Are taking medication or other supplements;
Are considering giving the product to a child; or
Are uncertain whether the product is appropriate for you.

Do not exceed the recommended serving shown on the product label.

Discontinue use and seek appropriate medical advice if you experience an unexpected or adverse reaction. In a medical emergency, contact your local emergency service immediately.

Individual experiences vary. We do not guarantee a particular result, outcome or timeframe.

United States dietary supplement notice

For products marketed as dietary supplements in the United States:

Statements made about our dietary supplement products have not been evaluated by the United States Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

This notice applies to structure-function and general wellbeing statements relating to products sold as dietary supplements in the United States.

SECTION 4 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We take reasonable steps to keep information on our website accurate and current. However, information may occasionally be incomplete, inaccurate or outdated.

General educational material should not be relied upon as the sole basis for making medical, nutritional, financial or other important decisions.

The website may include historical information, which is provided for reference only.

We may modify website content at any time. We are not required to update every item of information immediately unless required by law.

Nothing in this section permits us to engage in misleading or deceptive conduct or misrepresent the nature, benefits, ingredients, price or availability of a product.

SECTION 5 — MODIFICATIONS TO THE SERVICE AND PRICES

Product prices, promotions and availability may change from time to time.

A price change will not affect an order that we have already accepted, except where:

You have agreed to the change;
A clear and obvious pricing error has occurred; or
Applicable law otherwise permits the correction.

We may modify, suspend or discontinue any part of the Service. Where a change materially affects an active paid service or subscription, we will provide notice as required by applicable law.

We are not responsible for the lawful modification or discontinuation of a product or website feature, except to the extent liability cannot be excluded.

SECTION 6 — PRODUCTS AND SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product colours, packaging and images accurately. However, colours may appear differently depending on your device or screen.

Packaging, label design, ingredient appearance and product presentation may change from time to time. We will not knowingly substitute a materially different product without appropriate disclosure.

Product descriptions, formulations and pricing may be updated where permitted by law. Current ingredient, allergen, serving and usage information appears on the product label or product page.

You are responsible for reading the product label before use and following all directions, warnings and storage instructions.

We may limit the sale of products by person, household, geographic region or jurisdiction where reasonably necessary. We may also limit quantities to prevent unauthorised resale, misuse, stock depletion or promotional abuse.

We may discontinue a product at any time.

Any offer made on the website is void where prohibited by law.

We do not guarantee that a product will meet every personal preference or produce a particular health or cosmetic outcome. This does not affect any statutory guarantee that applies to the product.

SECTION 7 — ORDERS AND CONTRACT FORMATION

An order submitted through the website is an offer by you to purchase the selected products.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that we have accepted it.

A contract is formed when we accept the order by dispatching the product, issuing a dispatch confirmation or otherwise expressly confirming acceptance.

We may decline or cancel an order before acceptance where reasonably necessary, including because of:

Product unavailability;
A pricing or product-description error;
Suspected fraud or unauthorised activity;
Payment failure;
Shipping restrictions;
Legal or regulatory requirements;
Suspected commercial resale; or
A breach of these Terms.

If we cancel an order after payment has been collected, we will refund the applicable amount unless we are legally entitled to withhold it.

We may limit or cancel quantities purchased per person, household, account, payment method or order.

SECTION 8 — BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate order, billing, delivery and account information.

You must promptly update relevant information, including your email address, delivery address and payment details, so that we can process transactions and contact you when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except to the extent the activity results from our failure to use reasonable security measures.

Please notify us promptly if you believe your account or payment information has been compromised.

Payments are processed by third-party providers. We do not ordinarily receive or store complete payment card details.

We may use reasonable payment-verification and fraud-prevention procedures before accepting or dispatching an order.

SECTION 9 — PRICES, TAXES AND PAYMENT

Prices are displayed in the currency indicated on the website or at checkout.

Unless stated otherwise, the amount payable at checkout includes taxes we are required to collect. Customs duties, import taxes, brokerage charges and other destination-country fees may be charged separately.

You authorise us and our payment providers to charge the payment method selected at checkout for your order, including applicable taxes, shipping costs and clearly disclosed recurring subscription charges.

Payment must be successfully authorised before an order is dispatched.

Where a pricing error is obvious and could reasonably have been recognised as an error, we may contact you to confirm the correct price or cancel and refund the order.

SECTION 10 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL

This section applies when you select a subscription, recurring-order or automatic-renewal option.

Subscription disclosure

Before you complete a subscription purchase, we will disclose the material terms of the offer, including:

The products included;
The amount charged;
The billing frequency;
The delivery frequency;
Whether any introductory price or discount applies;
When the subscription renews;
How to cancel or modify the subscription; and
Any material restrictions.

By selecting a subscription option and completing checkout, you expressly authorise us to charge the payment method provided for the initial order and each subsequent renewal until the subscription is cancelled.

Renewal charges

Your subscription will renew at the frequency selected during checkout.

Unless otherwise disclosed, renewal charges will be based on the subscription price applying to your plan at the time of renewal, together with applicable tax and shipping.

We may change subscription pricing or material subscription terms. Where required by law, we will provide reasonable advance notice and obtain any consent required before applying the change.

Managing or cancelling a subscription

You may manage, skip, pause or cancel your subscription through the customer portal or by contacting us at hey@nuo-wellness.com.

Cancellation must be reasonably accessible and will not be made unnecessarily difficult.

To prevent a renewal from being processed, cancellation must be completed before the applicable order is processed or by any clearly disclosed cutoff time.

Cancelling a subscription prevents future renewal orders. It does not automatically cancel an order that has already been processed, packed or dispatched.

Where an order has already been processed, the Refund Policy and applicable consumer law will apply.

Failed payments

If a renewal payment fails, we or our subscription provider may retry the payment and contact you to update your payment method.

We may pause or cancel a subscription after repeated unsuccessful payment attempts.

Subscription cancellation by NUO

We may cancel or suspend a subscription where:

The product or programme is discontinued;
Payment repeatedly fails;
Fraud or abuse is suspected;
The subscription is used for unauthorised resale;
You materially breach these Terms; or
Continuing the subscription would breach applicable law.

Where appropriate, we will notify you and refund any prepaid amount relating to products that will not be supplied.

SECTION 11 — SHIPPING AND DELIVERY

Shipping options, prices and estimated delivery timeframes are displayed at checkout or in our Shipping Policy.

Delivery timeframes are estimates rather than guarantees unless we expressly agree otherwise.

Delivery may be affected by carrier delays, customs processes, weather, public holidays, incorrect address information, supply disruptions or events beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address.

If you provide an incorrect or incomplete address, you may be responsible for reasonable redirection, reshipping or return costs, except where the error was caused by us.

Where permitted by law, risk of loss passes to you when the order is delivered to the address or authorised location you provided. This does not affect your rights concerning goods that are lost, damaged, faulty or not delivered.

If tracking indicates that an order was delivered but you cannot locate it, contact us promptly so we can investigate with the carrier.

SECTION 12 — INTERNATIONAL ORDERS, CUSTOMS AND IMPORTATION

NUO may offer international shipping to selected destinations.

Products may be manufactured, packed, fulfilled or shipped from different countries. The applicable shipping origin may be shown at checkout, in your confirmation or through tracking information.

Laws governing foods, complementary medicines and dietary supplements vary between jurisdictions. A product available on our website may not be approved, registered or authorised for sale or import in every country.

Where permitted by law, customers ordering into a country outside the principal market for the applicable product are responsible for checking whether:

The product may lawfully be imported;
Any ingredient restrictions apply;
A permit or prescription is required;
The quantity is permitted for personal use; and
Customs duties, taxes or brokerage fees apply.

Unless expressly agreed otherwise, international orders are intended for personal or household use and not commercial resale.

Each recurring subscription shipment is treated as a separate shipment and may be subject to customs assessment.

We are not responsible for customs delays or government action outside our reasonable control. However, we do not exclude liability where the issue arose because we supplied a product that was incorrectly described, unlawfully marketed by us into the destination or otherwise failed to meet a non-excludable legal obligation.

If an order is returned because you refused delivery, failed to pay an applicable import charge, supplied an incorrect address or failed to obtain a required personal import permission, we may deduct reasonable and actually incurred shipping, return and handling costs from any discretionary refund, to the extent permitted by law.

We will not apply a blanket “no refund” rule where applicable consumer law requires a refund or other remedy.

SECTION 13 — RETURNS, REFUNDS AND CONSUMER GUARANTEES

Our separate Refund Policy forms part of these Terms and explains our return process, any voluntary satisfaction guarantee and the information required to submit a request.

Any voluntary money-back guarantee is additional to, and does not replace, rights available under applicable consumer law.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure, you may be entitled to reject the goods and choose a refund or replacement. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

For a failure that is not major, we may be entitled to provide a remedy within a reasonable time.

We will not require an Australian customer to seek a remedy solely from a manufacturer, supplier or carrier where NUO is legally responsible as the seller.

Proof of purchase may be required. Acceptable proof may include an order confirmation, receipt, bank statement or other reasonable evidence of purchase.

United States customers

U.S. customers may also have non-waivable rights under applicable federal and state consumer protection laws.

Nothing in these Terms excludes or limits any warranty, remedy or right that cannot lawfully be excluded.

Change-of-mind returns

Unless required by law or covered by a separate voluntary guarantee, we are not required to accept returns solely because you changed your mind, did not prefer the product or ordered the wrong item.

For health, hygiene and product-integrity reasons, opened ingestible products may not be eligible for a discretionary change-of-mind return.

Faulty, damaged or incorrect products

Contact us promptly at hey@nuo-wellness.com if your order is damaged, faulty, contaminated, incorrectly supplied or materially different from its description.

Please provide your name, order number, details of the issue and photographs where reasonably available.

Do not consume a product where the seal is missing, damaged or appears to have been interfered with.

Where a remedy is required, we may provide a replacement, refund or other remedy consistent with applicable law.

Refund processing

Approved refunds will ordinarily be issued to the original payment method.

The time required for funds to appear may depend on your bank or payment provider.

Original shipping costs and return costs will be handled in accordance with our Refund Policy and applicable law.

SECTION 14 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, applications or integrations, including payment, subscription, review, analytics, customer-service and fulfilment services.

Third-party services may be governed by their own terms and privacy policies.

To the extent permitted by law, optional tools are provided on an “as available” basis. You should review the applicable third-party terms before using them.

We are not responsible for the independent acts or omissions of a third party that we do not control. This does not exclude responsibility where applicable law makes us responsible for our selection, instructions or use of that provider.

Future tools, resources and features introduced through the website will also be subject to these Terms.

SECTION 15 — THIRD-PARTY LINKS

The Service may contain links to websites or materials operated by third parties.

We do not control and are not responsible for the content, accuracy, security, availability, products, services or privacy practices of independent third-party websites.

A link does not necessarily constitute endorsement.

You should review the terms and policies of a third-party website before making a transaction or providing personal information.

Questions or complaints relating solely to a third-party product or service should be directed to that third party.

SECTION 16 — REVIEWS, COMMENTS AND OTHER SUBMISSIONS

You may submit reviews, photographs, videos, feedback, suggestions, competition entries or other material (“User Content”).

You retain ownership of your User Content.

By submitting User Content to NUO or tagging NUO in content that you invite us to use, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, reproduce, publish, adapt, translate, display and distribute that content in connection with operating and marketing NUO.

Where reasonably practicable, we may identify you using your first name, initials, social media handle or other attribution provided by you.

You represent that:

You created or control the rights to the User Content;
You have permission from each identifiable person shown;
The content reflects your honest experience or opinion;
Any material relationship, payment or incentive has been disclosed;
The content does not infringe intellectual property, privacy or other rights;
The content is not defamatory, unlawful, threatening, abusive, obscene or misleading; and
The content does not contain malicious code.

You must not submit fabricated testimonials, false medical claims or content that implies guaranteed results.

We may moderate, decline, edit or remove User Content where reasonably necessary, including content that is unlawful, misleading, irrelevant, abusive, fraudulent or inconsistent with these Terms.

We are not required to publish every review. We will not suppress genuine negative reviews solely because they are unfavourable.

You may request that we stop using identifiable User Content in future marketing by contacting hey@nuo-wellness.com. This will not require us to recall materials already lawfully produced or distributed where doing so is impracticable.

SECTION 17 — PERSONAL INFORMATION

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.

Our use of cookies and similar technologies is described in our Privacy Policy or Cookie Policy.

By providing personal information, you confirm that the information is accurate and that you are authorised to provide it.

Marketing communications may be withdrawn at any time using the unsubscribe or opt-out method provided.

SECTION 18 — ERRORS, INACCURACIES AND OMISSIONS

The website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, ingredients, prices, promotions, shipping costs, delivery estimates or availability.

We may correct errors and update information.

Where an error affects an order you have submitted, we may contact you to obtain instructions or, where legally permitted, cancel and refund the affected order.

We will not use this section to avoid an accepted order merely because the transaction later becomes commercially inconvenient.

We are not obligated to update every part of the website except where required by law.

SECTION 19 — PROHIBITED USES

You must not use the website, Service or content:

For an unlawful, fraudulent or unauthorised purpose;
To encourage another person to commit an unlawful act;
To violate applicable international, federal, state, provincial, territorial or local laws;
To infringe our intellectual property rights or those of another person;
To harass, threaten, abuse, defame, intimidate or unlawfully discriminate;
To submit false, fabricated or misleading information;
To upload or transmit malware or malicious code;
To collect or track another person’s personal information unlawfully;
To spam, phish, pharm, pretext, scrape, spider or crawl the website without permission;
To interfere with the security or operation of the Service;
To circumvent access controls or purchasing limits;
To make unauthorised commercial use of the Service;
To impersonate NUO or another person;
To create a lookalike website or falsely suggest an affiliation with NUO;
To purchase products for unauthorised resale or redistribution;
To abuse a discount, referral, subscription, promotion or refund programme; or
For an obscene or otherwise unlawful purpose.

We may suspend or terminate access for a prohibited use and may report suspected illegal conduct to relevant authorities.

SECTION 20 — INTELLECTUAL PROPERTY AND CONTENT PROTECTION

All content made available through the Service, including product names, trade marks, logos, packaging, photographs, videos, graphics, illustrations, written copy, educational materials, software, page layouts and designs, is owned by or licensed to NUO and is protected by applicable intellectual property laws.

“NUO”, its logos, product names, slogans and distinctive brand elements are trade marks or trade dress owned by or licensed to NUO Wellness PTY

Nothing in these Terms grants you a right or licence to use our intellectual property except for the limited personal right to access and use the website for lawful, non-commercial purposes.

You must not copy, reproduce, modify, republish, distribute, display, create derivative works from, reverse engineer, scrape or commercially exploit our content without prior written permission.

You may share links to publicly available website pages provided you do not misrepresent your relationship with NUO.

We may take reasonable enforcement action against unauthorised use, including platform complaints, takedown notices and legal proceedings.

SECTION 21 — TEXT MESSAGE MARKETING

This section applies where you elect to receive marketing text messages from NUO.

By providing your mobile number and giving the required consent, you agree to receive recurring marketing and promotional text messages from NUO at the number provided.

Messages may be sent using automated technology where permitted by law.

Consent to marketing texts is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may withdraw consent at any time using a reasonable opt-out method, including replying STOP, END, CANCEL, UNSUBSCRIBE or QUIT, or by contacting us at hey@nuo-wellness.com.

We may send one non-marketing message confirming your opt-out.

For assistance, reply HELP or contact hey@nuo-wellness.com

You confirm that you are the account holder or authorised user of the mobile number provided. You must notify us if the number changes or is reassigned.

Carriers are not responsible for delayed or undelivered messages.

Additional programme terms may be displayed when you subscribe.

SECTION 22 — EMAIL AND OTHER MARKETING COMMUNICATIONS

Where permitted by law, we may send marketing emails or other electronic communications after receiving the required consent or where another lawful basis applies.

You may unsubscribe using the link included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service messages relating to orders, subscriptions, account security, recalls or legal notices.

SECTION 23 — PROMOTIONS, DISCOUNTS AND GIFTS

Promotions, discounts, giveaways and gifts may be subject to additional terms shown with the applicable offer.

Unless otherwise stated:

Offers cannot be exchanged for cash;
Offers cannot be combined;
Only one offer may be used per order;
Offers are limited to one per customer or household;
Discounts do not apply retrospectively;
Gifts are subject to availability;
A substitute gift of reasonably equivalent value may be provided;
Promotional products may not be resold; and
Fraudulent, duplicate or abusive participation may be disqualified.

We may amend, suspend or cancel a promotion where reasonably necessary because of fraud, error, legal requirements, stock limitations or circumstances beyond our control.

We will not withdraw an accrued customer entitlement contrary to the stated promotional terms or applicable law.

SECTION 24 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, we do not guarantee that:

The Service will always be uninterrupted, secure or error-free;
Every website error will be corrected immediately;
The website will be free of all harmful components;
Educational content will apply to every individual; or
A product will produce a specific personal result.

The Service is provided on an “as available” basis, subject to all warranties, guarantees, conditions and rights that cannot legally be excluded.

Nothing in these Terms excludes the Australian Consumer Law consumer guarantees or any mandatory United States federal or state consumer protection.

SECTION 25 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

Subject to those non-excludable rights, NUO and its directors, officers, employees, affiliates, contractors, suppliers, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of the Service, including loss of profit, revenue, opportunity, goodwill or data, where such loss was not reasonably foreseeable or where exclusion is permitted by law.

We are not responsible for harm resulting from:

Use of a product contrary to its label or warnings;
Exceeding the recommended serving;
Continuing to use a product after an adverse reaction;
Failure to disclose relevant information to a healthcare professional;
Unauthorised alteration, contamination or resale of a product;
Combining products contrary to professional advice; or
Events outside our reasonable control.

This section does not limit liability arising from our negligence, wilful misconduct, fraud, breach of a non-excludable consumer guarantee or supply of a defective product where liability cannot lawfully be limited.

Where liability may lawfully be limited, our liability will be limited to the maximum extent permitted by applicable law.

Some U.S. states do not allow certain exclusions or limitations. In those jurisdictions, the applicable limitation will operate only to the extent permitted.

SECTION 26 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless NUO, its related entities, officers, directors, employees, contractors, licensors and service providers from third-party claims, losses and reasonable legal costs arising directly from:

Your material breach of these Terms;
Your unlawful use of the Service;
Your infringement of another person’s rights;
User Content submitted by you; or
Your unauthorised resale, alteration or representation of a NUO product.

This indemnity does not apply to the extent a claim was caused by our negligence, breach of law or wrongful conduct.

SECTION 27 — FORCE MAJEURE

We will not be liable for delay or failure to perform an obligation caused by an event beyond our reasonable control, including natural disaster, severe weather, epidemic, war, civil disturbance, industrial action, cyberattack, government restriction, customs action, carrier disruption, utility outage or material supply-chain interruption.

We will take reasonable steps to reduce the effect of the event and resume performance.

This section does not remove any refund or other remedy required by applicable consumer law where we cannot supply an order within a reasonable time.

SECTION 28 — SEVERABILITY

If a provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the maximum extent permitted or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 29 — TERMINATION

These Terms remain effective until terminated by you or us.

You may terminate your use of the Service by ceasing to use the website and, where relevant, cancelling your account and subscription.

We may suspend or terminate your access where we reasonably believe you have materially breached these Terms, engaged in fraud or created a security or legal risk.

Termination does not affect rights, obligations or liabilities arising before termination.

Provisions that by their nature should survive termination will continue, including provisions concerning payment, intellectual property, User Content, liability, indemnity and dispute resolution.

SECTION 30 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Subscription Terms and any additional terms presented with a specific offer, constitute the agreement between you and us concerning the Service.

They supersede prior communications concerning the same subject matter.

A failure to enforce a provision is not a waiver of that provision.

Nothing in this section limits rights arising from representations that cannot lawfully be excluded.

SECTION 31 — GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Australia without regard to conflict-of-law principles.

You and NUO submit to the courts of Australia, subject to any right you have to bring a claim in another forum under mandatory consumer law.

For Australian consumers, nothing in this section excludes the application of the Australian Consumer Law or requires you to waive a right available under Australian law.

For United States consumers, mandatory federal and state consumer rights continue to apply.

If your principal operating entity is based in New Zealand, this section may instead state that New Zealand law applies, while expressly preserving mandatory Australian and U.S. consumer protections. This must be confirmed before publication.

SECTION 32 — DISPUTES AND COMPLAINTS

We encourage you to contact us first so that we can attempt to resolve a concern promptly and fairly.

Complaints may be submitted to:

Email: hey@nuo-wellness.com

Please include your name, order number, a description of the issue and the resolution sought.

We may request additional information reasonably necessary to investigate the complaint.

Nothing in this section prevents you from exercising a statutory right, contacting a consumer-protection authority or commencing proceedings where permitted by law.

SECTION 33 — CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.

We may update these Terms to reflect changes to our Service, business practices or legal obligations.

The updated version will state its effective date.

Changes will apply prospectively unless otherwise stated or permitted by law.

Where a material change affects an existing subscription or requires consent under applicable law, we will provide appropriate notice and obtain consent where required.

SECTION 34 — CONTACT INFORMATION

Questions about these Terms should be sent to:

NUO Customer Care

Legal entity: NUO WELLNESS PTY
Trading name: NUO
Customer support email: hey@nuo-wellness.com
Website: www.nuo-wellness.com