Refund Policy

At NUO, we want you to feel confident trying our products.

If for any reason you are not satisfied with your purchase, you may request a return within 60 days of receiving your order.

60-Day Returns

We accept return requests made within 60 days of delivery.

To start a return, please contact us at hello@nuo-wellness.com with your order number and reason for the return.

Eligibility

To be eligible for a refund, your item must be returned within the 60-day return window. We may ask for proof of purchase before approving a refund.

Refunds

Once your return is received and reviewed, we will notify you if your refund has been approved. If approved, your refund will be processed back to your original payment method.

Please note it may take several business days for your bank or payment provider to process the refund.

Shipping Costs

Original shipping charges are non-refundable unless the item arrived damaged or there was an error with your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@nuo-wellness.com as soon as possible so we can make it right.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or sent in error.

Contact Us

For any questions about returns or refunds, please contact us at hello@nuo-wellness.com