Shipping Info

At NUO, we aim to get your order packed and shipped as quickly as possible.

Order Processing
Orders are typically processed within 1–3 business days. During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Timeframes
Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:
 • Australia: 2–8 business days
 • New Zealand: 3–10 business days
 • International: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping option.

Order Tracking
If tracking is available for your order, you will receive a confirmation email with tracking details once your parcel has been dispatched.

Delays
While we do our best to ensure your order arrives on time, NUO is not responsible for shipping delays caused by carriers, customs, weather, or other factors outside our control.

Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order. NUO is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Parcels
If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at [your support email] and we will do our best to assist.

International Orders
For international orders, customs duties, taxes, and import fees may apply depending on your country. These charges are the responsibility of the customer.

Contact Us
For any shipping questions, please contact us at hello@nuo-wellness.com